On May 4th 2021, between 15:44 UTC and 16:45 UTC a small proportion of customers received malformed SSO profile responses from the token endpoint. We sincerely apologize for the negative effects our customers experienced.

Who was affected?

Customers using the Ruby SDK or the connection_type profile attribute were affected.

What happened?

A code change unintentionally changed the SSO profile response and the connection_type attribute was not being returned. Any dependent SDKs or customer code began failing.

What will we do to mitigate problems like this in the future?

Our team has rolled out additional infrastructure and explicit contract testing to prevent unforeseen resource response changes.