Increased 429 Errors on /directory_users endpoint

Incident Report for WorkOS

Resolved

The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.
Posted Apr 16, 2026 - 19:10 EDT

Monitoring

We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
Posted Apr 16, 2026 - 16:59 EDT

Investigating

We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
Posted Apr 16, 2026 - 16:54 EDT
This incident affected: Core Services (Directory Sync).
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