Authkit and Admin Portal Errors

Incident Report for WorkOS

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 22:31 EDT

Monitoring

We have finished deploying across all affected services and services have been restored. We will continue to monitor to ensure no additional impact

Posted Oct 20, 2025 - 21:51 EDT

Update

Admin Portal has been recovered as the fix has fully deployed.

Posted Oct 20, 2025 - 21:08 EDT

Update

We have begun rolling out fixes across services, and will be verifying recovery as it deploys

Posted Oct 20, 2025 - 20:54 EDT

Update

We have identified the issue and are working on a fix. We'll update again when we've rolled it out.

Posted Oct 20, 2025 - 19:41 EDT

Update

We are currently experience a large percentage of requests timing out (for AuthKit, Admin Portal, and Dashboard logins) due to ongoing issues at our upstream provider. We are working with them on this issue and will update you again within the hour, or when our status changes.

Posted Oct 20, 2025 - 18:14 EDT

Identified

We continue to investigate workarounds for our upstream provider.

We apologize for the inconvenience.

Posted Oct 20, 2025 - 17:12 EDT

Update

Authkit and Admin Portal availability are being affected by an upstream provider. Engineers are currently investigating options for restoring service despite upstream issues.

We will share an update as soon as possible.

Posted Oct 20, 2025 - 15:45 EDT

Update

Error rates are high across Authkit, Admin Portal, and Dashboard.

We will post an update as soon as possible.

Posted Oct 20, 2025 - 15:27 EDT

Investigating

We are investigating an issue with Authkit.

We apologize for the inconvenience and will share an update once we have more information.

Posted Oct 20, 2025 - 15:15 EDT

This incident affected: Supporting Services (Dashboard, Admin Portal) and Core Services (AuthKit).